FAQ

What size are your chocolate casino chips?

Our casino chips are 1 1/2" in diameter.  That's about the size of an actual casino gambling chip.  Still not sure how big that is... how about get a ruler:)



How about the color?  What do these boys look like?

Our chocolate casino chips look like the real deal.  We tried to make them look as authentic as possible and similar to what you would fine at an actual casino. They are multi-colored with a metalic foiled center.  These are not the cartoon styled chips you may have seen on other websites. 

 


Can I really choose the front and back of the chips? 

Yes you can.  Not only can you choose the front and back, we also give you the option to personalize the chips from our design templates. Because we have to create a custom die (metal die used in the debossing process) there is a $45.00 set up charge for the personalization (for each personalized design).  That means if you create one personalized design for the front and use one of our standard designs for the back, you will pay for only the personalized design ($45.00).  If you decide that you want to personalize both sides, then two plates would need to be created ($45.00 x 2 = $90.00).  Before you ask, YES, even if you use the same artwork for both sides, it will still require two plates to be made.

 


What if I want to create my very own design, can I do that? 

 

Yup, you can do that too.  You can create your own design in a graphics program and upload the image right on our website.  Here are the specs... Black/white artwork only.  No Grayscale images please.  File format should 150-300 dpi.  Save your files in any of these wonderful formats (JPG, GIF, AI, PDF, EPS or TIFF).  Once we receive your artwork we will send you a proof of your design sized on the casino chip for you to see prior to us creating anything for you. 



100% Belgian Chocolate?  Are you guys for real?    


 We sure are.  We import the chocolate we use in our coins and casino chips all the way from Holland.  And we’re the only ones doing it.  Try one of those other chocolate casino chips out there.  


How soon will you ship my order?

All orders ship on the fifth business day after your order is received.  During warm weather months, we only ship Mon-Wed so that your chocolate does not have to sit in a UPS warehouse over the weekend.  So your order will ship on the fifth business day that is a Monday, Tuesday, or Wednesday.  


What is the shelf-life on your chocolate casino chips?

Our chocolate casino chips remain fresh for up to one year.   Do not try to get them to last longer by putting them in the refrigerator or freezer.  That will just shorten the shelf-life.



How should I store my chocolate once I receive it?

Chocolate is best kept at temperatures between 63 and 74 degrees F. In most cases, an air conditioned home or office is perfect.  It is also important that you store your chocolate off the floor and at least four inches away from any walls. This allows proper circulation of air around the chocolate. It is also crucial that you avoid storing your chocolate near materials with strong odors. Chocolate absorbs any nearby odor, thus altering its flavor.



My event is in the summer…won't my chocolates melt during shipping?

We guarantee your chocolate will not melt during shipping. During summer months we use only expedited delivery services such as UPS 2nd Day Service. Your chocolates are “double packed” in a box within a box surrounded by Styrofoam insulation. We monitor temperatures nationwide daily and include frozen gel packs with your chocolates when needed at no additional charge to you.


Are your chocolate casino chips Kosher?

Our chocolate casino chips carry the Kosher Dairy certification.  

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